Privacy policy

This Privacy policy covers the treatment of personally identifiable information collected by Canada Life servers during your visits to Canada Life websites. It’s subject to change without notice to you, so we recommend that you review it regularly. By using this site you acknowledge that you have read and understand the Privacy policy as amended from time to time.

Privacy and confidentiality

Canada Life is committed to respecting the privacy and confidentiality of information it receives, in accordance with Canada Life’s Privacy Guidelines, and applicable law. Canada Life has established and will continue to maintain reasonable safeguards to protect the security and confidentiality of personal information. However, you acknowledge and confirm that the internet is not a secure medium where privacy and confidentiality can be guaranteed, and that complete security and confidentiality of transmissions to and from this site over the internet is not possible at this time. Your confidential use of this site cannot be guaranteed and you acknowledge that your use of this site (including information you transmit to the site) may be subject to access or manipulation by, or disclosure to, third parties. Without limiting any other disclaimer herein, Canada Life and its affiliates shall not be responsible or liable for any damages that you or any other person may suffer in connection with any such breach of privacy, confidentiality or security.

Your personal information

GRS Access may require you to provide personal information to Canada Life. Such personal information (e.g., your name, birthday, postal code and email address, if applicable) is used to help provide you with a secure, private and convenient experience on the site.

  • Identity verification—This information is used to confirm your identity when registering for access to certain Canada Life websites. It’s matched against our existing records to enable you to register.
  • Communication with Canada Life—If you send Canada Life an email through our Contact us feature, the email address you provide will be used to contact you with our reply. If your email address changes, you can always change the email address we have on record by signing in and going to Online profile.
  • Forgotten password—If you forget your password, it’s simple to recover it online by going through our password reset process. To confirm your identity, we’ll match what you enter against the information you provided during the registration process.

Email security

The security of email communication cannot be guaranteed. Do not send private or confidential information to Canada Life through email (e.g., your social insurance number). Any person wishing to communicate or send information of a private or confidential nature to Canada Life or a third party is encouraged to do so by other means.

Canada Life will never send you an email message requesting personal information unless it’s in response to an inquiry initiated by you. Any such request is a fraudulent attempt to gain your valuable personal information (a technique known as "phishing").

We may send occasional updates or notices by email, but we’ll always provide a way for you to opt out from future emails if you don’t want to receive them.

We’ll never sell your information to third parties, or share it with any other organization for marketing purposes.


Cookies are small items of data that websites store in your browser. These data files contain information the site can use to track and organize the pages you’ve visited, and to gather information. Some of our web-based applications use cookie technology to measure site activity and tailor information to fit your personal interests. This helps us deliver a superior website experience that’s designed to be fast, secure and personalized. 

Traffic analysis

Canada Life collects some limited information about your connection to the internet. This information includes your computer's IP address, which is your numerical address on the internet that lets our servers know where to send the web pages you view. This information is collected to help measure traffic to our site and the performance of our servers, and to help diagnose and deal with problems when they arise.