GRS Access

Contact us

Plan members

Great-West Life is here to help. Have questions about your account or need help signing-in?

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Call Access Line

1-800-724-3402
Weekdays 8 a.m.–8 p.m., ET

If you use a TTY machine, call
1-800-942-6147, weekdays,
9 a.m.–5 p.m., ET

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Email grsnet@gwl.ca


So we can respond quickly and effectively, please include your full name plus one of the following:

  • Plan/policy number
  • Plan sponsor/employer name
  • Date of birth
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Mail your forms to one of these offices:

  • Toronto
  • Great-West Life Group Retirement Services
  • 330 University Ave.
  • Toronto, ON M5G 1R8
  • Phone: 1-800-465-0517
  • Fax: 1-416-362-0350
  • London
  • Great-West Life Group Retirement Services
  • 255 Dufferin Ave., T. 540
  • London, ON N6A 4K1
  • Phone: 1-888-781-1262
  • Fax: 1-519-438-9821
  • Winnipeg
  • Great-West Life Group Retirement Services
  • PO Box 7200 Stn. Main
  • Winnipeg, MB R3C 4W4
  • Phone: 1-888-397-2202
  • Fax: 1-204-946-7248
  • Montreal
  • Great-West Life Group Retirement Services
  • 1450-2001 Robert-Bourassa Blvd
  • Montreal, QC H3A 1T9
  • Phone: 1-888-255-4127
  • Fax: 1-514-877-0204

Plan sponsors

  • Interested in a Great-West Life Plan?

    We’ve got you covered from coast to coast with the largest network of group retirement specialists in Canada—so you can depend on strong local support. Our retirement specialists offer retirement solutions and day-to-day administrative support.

    Find a contact

    Francesco Di Scianni
    Regional Vice-President, British Columbia
    Francesco.DiScianni@gwl.ca
    604-331-2441

    Dave Crombeen
    Regional Vice-President, Alberta
    Dave.Crombeen@gwl.ca
    403-515-5918

    David Devine
    Regional Vice-President, Mid-West
    David.Devine@gwl.ca
    204-938-4902

    Robert McMaster
    Regional Vice-President, Southern Ontario
    Robert.McMaster@gwl.ca
    905-317-2613

    Chad Shea
    Regional Vice-President, Toronto 
    Chad.Shea@gwl.ca
    403-750-2107

    Christine van Staden
    Regional Vice-President, Toronto Consultant Office
    Christine.vanStaden@gwl.ca
    416-552-5834

    Ernie Laporte
    Regional Vice-President, Ottawa
    Ernie.Laporte@gwl.ca
    613-761-3951

    Michael Henderson
    Regional Vice-President, Quebec
    Michael.Henderson@gwl.ca
    418-650-4238

    Robert Gillis
    Regional Vice-President, Atlantic Canada
    Robert.Gillis@gwl.ca
    902-429-8435

    Craig Christie
    Vice-President, Institutional Investment Solutions
    Craig.Christie@gwl.ca
    204-946-4083

  • Already have a Great-West Life Plan?

    We have the largest network of group retirement specialists in Canada—so you can depend on strong local support. Our retirement specialists offer retirement solutions and day-to-day administrative support.

    email image

    Contact us now at
    grsnet@gwl.ca

    Or sign in to find your plan-specific contacts:

    Customer service specialist

    Sign in to GRS Access > Client & member details > Client details > Client information.


    Client relationship manager

    Sign in to GRS Access > Client & member details > Subgroup details > Plan/subgroup details. Select a plan/subgroup and then you'll see a link to Servicing information.


    Plan advisor

    Sign in to GRS Access > Client & member details > Subgroup details > Plan/subgroup details. Select a plan/subgroup and then you’ll see a link to Servicing information.

     

    Administration offices

    Send your forms to one of these Great-West Life Group Retirement Services offices:

    • Toronto
    • Great-West Life Group Retirement Services
    • 330 University Ave.
    • Toronto, ON M5G 1R8
    • Phone: 1-800-465-0517
    • Fax: 1-416-362-0350
    • London
    • Great-West Life Group Retirement Services
    • 255 Dufferin Ave., T. 540
    • London, ON N6A 4K1
    • Phone: 1-888-781-1262
    • Fax: 1-888-797-0071
    • Fax: 1-519-438-9821
    • Winnipeg
    • Great-West Life Group Retirement Services
    • P.O. Box 7200 Stn. Main
    • Winnipeg, MB R3C 4W4
    • Phone: 1-888-397-2202
    • Fax: 1-204-946-7248
    • Montreal
    • Great-West Life Group Retirement Services
    • 1450-2001 Robert-Bourassa Blvd
    • Montreal, QC H3A 1T9
    • Phone: 1-888-255-4127
    • Fax: 1-514-877-0204

Plan advisors

  • Find a contact

    We’ve got you covered from coast to coast with the largest network of group retirement specialists in Canada. Our 130 specialists offer retirement solutions and day-to-day administrative support.

    Find a contact

    Francesco Di Scianni
    Regional Vice-President, British Columbia
    Francesco.DiScianni@gwl.ca
    604-331-2441

    Dave Crombeen
    Regional Vice-President, Alberta
    Dave.Crombeen@gwl.ca
    403-515-5918

    David Devine
    Regional Vice-President, Mid-West
    David.Devine@gwl.ca
    204-938-4902

    Robert McMaster
    Regional Vice-President, Southern Ontario
    Robert.McMaster@gwl.ca
    905-317-2613

    Chad Shea
    Regional Vice-President, Toronto 
    Chad.Shea@gwl.ca
    403-750-2107

    Christine van Staden
    Regional Vice-President, Toronto Consultant Office
    Christine.vanStaden@gwl.ca
    416-552-5834

    Ernie Laporte
    Regional Vice-President, Ottawa
    Ernie.Laporte@gwl.ca
    613-761-3951

    Michael Henderson
    Regional Vice-President, Quebec
    Michael.Henderson@gwl.ca
    418-650-4238

    Robert Gillis
    Regional Vice-President, Atlantic Canada
    Robert.Gillis@gwl.ca
    902-429-8435

    Craig Christie
    Vice-President, Institutional Investment Solutions
    Craig.Christie@gwl.ca
    204-946-4083