GRS Access

Contact us

Plan members

Great-West Life is here to help. Have questions about your account or need help signing-in?

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Call Access Line

1-800-724-3402
Weekdays 8 a.m.–8 p.m., ET

If you use a TTY machine, call
1-800-942-6147, weekdays,
9 a.m.–5 p.m., ET

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Email grsnet@gwl.ca


So we can respond quickly and effectively, please include your full name plus one of the following:

  • Plan/policy number
  • Plan sponsor/employer name
  • Date of birth
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Mail your forms to one of these offices:

  • Toronto
  • Great-West Life Group Retirement Services
  • 330 University Ave.
  • Toronto, ON M5G 1R8
  • Phone: 1-800-465-0517
  • Fax: 1-416-362-0350
  • London
  • Great-West Life Group Retirement Services
  • 255 Dufferin Ave., T. 540
  • London, ON N6A 4K1
  • Phone: 1-888-781-1262
  • Fax: 1-519-438-9821
  • Winnipeg
  • Great-West Life Group Retirement Services
  • PO Box 7200 Stn. Main
  • Winnipeg, MB R3C 4W4
  • Phone: 1-888-397-2202
  • Fax: 1-204-946-7248
  • Montreal
  • Great-West Life Group Retirement Services
  • 1450-2001 Robert-Bourassa Blvd
  • Montreal, QC H3A 1T9
  • Phone: 1-888-255-4127
  • Fax: 1-514-877-0204

Plan sponsors

  • Interested in a Great-West Life Plan?

    We’ve got you covered from coast to coast with the largest network of group retirement specialists in Canada—so you can depend on strong local support. Our retirement specialists offer retirement solutions and day-to-day administrative support.

    Map Map Map Map Map Map Map Map

    Find a contact

    Select a region

    Western region

    David Devine

    Regional Vice-President

    Phone

    204-938-4902

    Email

    david.devine@gwl.ca

    Central region

    John Stevenson

    Regional Vice-President

    Phone

    416-359-3304

    Email

    john.stevenson@gwl.ca

    Eastern region

    Anthony Cardone

    Regional Vice-President

    Phone

    514-350-4664

    Email

    anthony.cardone@gwl.ca

  • Already have a Great-West Life Plan?

    We have the largest network of group retirement specialists in Canada—so you can depend on strong local support. Our retirement specialists offer retirement solutions and day-to-day administrative support.

    email image

    Contact us now at
    grsnet@gwl.ca

    Or sign in to find your plan-specific contacts:

    Customer service specialist

    Sign in to GRS Access > Client & member details > Client details > Client information.


    Client relationship manager

    Sign in to GRS Access > Client & member details > Subgroup details > Plan/subgroup details. Select a plan/subgroup and then you'll see a link to Servicing information.


    Plan advisor

    Sign in to GRS Access > Client & member details > Subgroup details > Plan/subgroup details. Select a plan/subgroup and then you’ll see a link to Servicing information.

     

    Administration offices

    Send your forms to one of these Great-West Life Group Retirement Services offices:

    • Toronto
    • Great-West Life Group Retirement Services
    • 330 University Ave.
    • Toronto, ON M5G 1R8
    • Phone: 1-800-465-0517
    • Fax: 1-416-362-0350
    • London
    • Great-West Life Group Retirement Services
    • 255 Dufferin Ave., T. 540
    • London, ON N6A 4K1
    • Phone: 1-888-781-1262
    • Fax: 1-888-797-0071
    • Fax: 1-519-438-9821
    • Winnipeg
    • Great-West Life Group Retirement Services
    • P.O. Box 7200 Stn. Main
    • Winnipeg, MB R3C 4W4
    • Phone: 1-888-397-2202
    • Fax: 1-204-946-7248
    • Montreal
    • Great-West Life Group Retirement Services
    • 1450-2001 Robert-Bourassa Blvd
    • Montreal, QC H3A 1T9
    • Phone: 1-888-255-4127
    • Fax: 1-514-877-0204

Plan advisors

  • Find a contact

    We’ve got you covered from coast to coast with the largest network of group retirement specialists in Canada. Our 130 specialists offer retirement solutions and day-to-day administrative support.

    Map Map Map Map Map Map Map Map

    Find a contact

    Select a region

    Western Region

    David Devine

    Regional Vice-President

    Phone

    204-938-4902

    Email

    david.devine@gwl.ca

    Central Region

    John Stevenson

    Regional Vice-President

    Phone

    416-359-3304

    Email

    john.stevenson@gwl.ca

    Eastern Region

    Anthony Cardone

    Regional Vice-President

    Phone

    514-350-4664

    Email

    anthony.cardone@gwl.ca