Contact us

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PLAN MEMBERS- Group retirement, savings and income products

Canada Life is here to help.

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Plan members

Sign in My Canada Life at Work

If you're having trouble registering or signing in:

Call us weekdays from 8 a.m. to 8 p.m. ET at 1-888-222-0775.

Or chat with us online weekdays from 9 a.m. to 5 p.m. ET.

Have questions about your group retirement, savings and income account - Call us

1-800-724-3402
Weekdays 8 a.m.-8 p.m., ET

Looking for help with Group benefits? Health and dental inquiries or help with GroupNet for plan members - 1-800-957-9777 Deaf or hard of hearing line ( TTY- Teletype) - 1-800-990-6654

 

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Submit your documents online anytime you need.

It's easy! Just sign in to GRS Access go to Tools & resources, select Change your portfolio and choose Upload documents.

Or mail your forms to one of these offices:

  • Toronto
  • Canada Life Group Retirement Services
  • 330 University Ave.
  • Toronto, ON M5G 1R8
  • London
  • Canada Life Group Retirement Services
  • 255 Dufferin Ave., T. 540
  • London, ON N6A 4K1
  • Winnipeg
  • Canada Life Group Retirement Services
  • PO Box 7200 Stn. Main
  • Winnipeg, MB R3C 4W4
  • Montreal
  • Canada Life Group Retirement Services
  • M-410 - 1350 Boul. Rene-Levesque West
  • Montreal, QC H3G 1T4

The Canada Life Assurance Company 1-800-724-3402 www.canadalife.com

Plan sponsors

  • Interested in a Canada Life Plan?

    Plan sponsors

    We’ve got you covered from coast to coast with the largest network of group retirement specialists in Canada—so you can depend on strong local support. Our retirement specialists offer retirement solutions and day-to-day administrative support.

    Find a contact 

  • Already have a Canada Life Plan?

    We have the largest network of group retirement specialists in Canada—so you can depend on strong local support. Our retirement specialists offer retirement solutions and day-to-day administrative support.

    Sign in to find your plan-specific contacts:
    Customer service specialist

    Sign in to GRS Access > Client & member details > Client details > Client information.


    Client relationship manager

    Sign in to GRS Access > Client & member details > Subgroup details > Plan/subgroup details. Select a plan/subgroup and then you'll see a link to Servicing information.


    Plan advisor

    Sign in to GRS Access > Client & member details > Subgroup details > Plan/subgroup details. Select a plan/subgroup and then you’ll see a link to Servicing information.

     

    Administration offices

    Send your forms to one of these Canada Life Group Retirement Services offices:

    • Toronto
    • Canada Life Group Retirement Services
    • 330 University Ave.
    • Toronto, ON M5G 1R8
    • Phone: 1-800-465-0517
    • Fax: 1-416-362-0350
    • London
    • Canada Life Group Retirement Services
    • 255 Dufferin Ave., T. 540
    • London, ON N6A 4K1
    • Phone: 1-888-781-1262
    • Fax: 1-888-797-0071
    • Fax: 1-519-438-9821
    • Winnipeg
    • Canada Life Group Retirement Services
    • P.O. Box 7200 Stn. Main
    • Winnipeg, MB R3C 4W4
    • Phone: 1-888-397-2202
    • Fax: 1-204-946-7248
    • Montreal
    • Canada Life Group Retirement Services
    • M-410 - 1350 Boul. Rene-Levesque West
    • Montreal, QC H3G 1T4
    • Phone: 1-888-255-4127
    • Fax: 1-514-877-0204

Plan advisors

  • Find a contact

    Plan Advisor

    We’ve got you covered from coast to coast with the largest network of group retirement specialists in Canada. Our 130 specialists offer retirement solutions and day-to-day administrative support.

    Find a contact