GRS Access


The use of this website is governed by the following terms and conditions which are subject to change without notice to you. Please read them carefully before using this site.

Limited licence and use

The Great-West Life Assurance Company and key design are trademarks of The Great-West Life Assurance Company (Great-West Life), used under licence by London Life Insurance Company (London Life) and The Canada Life Assurance Company (Canada Life) for the promotion and marketing of insurance products. London Life and Canada Life are subsidiaries of Great-West Life. Great-West Life and its subsidiaries London Life and Canada Life offer flexible group retirement and savings products.

We grant you a limited licence to display the contents of this site on your computer and print, download and use the materials on this site solely for personal or educational purposes and for purposes of doing business with Great-West Life Group Retirement Services, provided that the contents of the site are not modified in any way and that all copyright and other notices are maintained. You agree not to, or allow others to, directly or indirectly, attempt or actually disrupt, impair or interfere with, alter or modify this site or any of its content. You agree not to, or allow others to, directly or indirectly, collect or attempt to collect any information about others, including passwords, account or other information.

This site is for general information purposes only and is not intended to provide you with any personalized financial, insurance, legal, accounting, tax or other professional advice. You will not rely on this site as a substitute for independent research or for personal advice.

Nothing on this site constitutes an offer to buy or sell products or services of Great-West Life or its subsidiaries or suppliers. All products and services are subject to the terms and conditions of any applicable contracts. Our products and services are available only in jurisdictions where they may be lawfully offered for sale in Canada. The use and content of this site, and the terms and conditions contained herein, shall be governed by the laws of the Province of Ontario and you agree to attorn to the jurisdiction of the courts of the Province of Ontario.

Privacy and confidentiality

You acknowledge that we collect and use personal information for purposes of providing financial services. We are committed to respecting the privacy and confidentiality of such information in accordance with Privacy Guidelines (a copy of which is available upon request), and applicable law. We have established and will continue to maintain appropriate safeguards to protect the security and confidentiality of personal information. However, you acknowledge and confirm that the internet is not a secure medium where privacy and confidentiality can be guaranteed, and that complete security and confidentiality of transmissions to and from this site over the internet is not possible at this time. Your confidential use of the site cannot be guaranteed, and you acknowledge that your use of the site (including information you transmit to the site) may be subject to access or manipulation by, or disclosure to, third parties. Without limiting any other disclaimer herein, we shall not be responsible or liable for any damages that you or any other person may suffer in connection with any such breach of privacy, confidentiality or security.

Email security

The security of email communication cannot be guaranteed at this time. Any person wishing to communicate or send information of a private or confidential nature to Great-West Life Group Retirement Services is encouraged to do so by other means.


This site has been developed by and is the property of The Great-West Life Assurance Company and its subsidiaries, London Life Insurance Company and The Canada Life Assurance Company. All information and materials contained on this site are protected by copyright, trademark and other intellectual property laws of Canada and other countries. Subject to the limited licence to use this site as described above, no person may copy, redistribute, reproduce or republish in any form, or link to this site or its contents in any manner whatsoever, including by way of hyperlinks or framing, unless that person has obtained our prior written consent. Any infringement of our rights may result in appropriate legal action.


Great-West Life owns or has obtained the right to use, by licence or otherwise, the trademarks, logos and domain names used on or in connection with the goods and services that it provides and displays on this site. The trademarks are protected by Canadian and foreign trademark laws. All rights reserved. The display of trademarks on this site shall not in any way be construed as an implied licence to use such trademarks.

Great-West Life, the key design, and marks displayed on this site followed by the TM symbol at first-time of use are registered or unregistered trademarks of The Great-West Life Assurance Company, except for the following marks that are used with permission or under licence:

  • London Life, the leaf design, and Performers are trademarks of London Life Insurance Company.
  • Canada Life and design are trademarks of The Canada Life Assurance Company.

 General disclaimer

The content of this site is provided for personal and educational purposes and for purposes of doing business with us and is subject to modification without notice to you. While information posted on this site is believed to be reliable and accurate at the time of posting, we do not guarantee, represent or warrant that the information contained on this site is accurate, complete, reliable, verified or error-free. We make no express or implied representations or warranties regarding the usability or condition of this site, that this site will operate uninterrupted or error-free, or that this site will operate in combination with any services or software used in connection therewith or that it shall be viewed consistently with all browser software or that any communication transmitted to or from this site is private, confidential or secure.


Without limiting the generality of the foregoing, you acknowledge and agree that none of Great-West Life or any of its subsidiaries, or any of their directors, officers, employees or agents shall be liable to you for loss of data, computer time or any loss or damage of any nature whatsoever, arising out of or attributable in any manner whatsoever to your use or inability to use this site for any reason whatsoever or to any action or inaction on our part or for any direct, indirect, special or consequential damages, even if we have been advised of the possibility thereof, including but not limited to lost profits, lost opportunities or business revenues, loss of goodwill, or failure to realize expected savings.

This site contains links to other sites, which are not maintained or controlled by us in any way. Such links are provided for convenience only and are not to be construed as an endorsement by us or any other party of the products, services, advice or opinions or any other content of such sites.

GRS Access Agreement

The GRS Access service available to you on this site ("GRS Access") shall be governed by this GRS Access Agreement, (the "Agreement"). By registering for GRS Access, you acknowledge that you have read, understood and agreed to be bound by the terms and conditions set forth in this Agreement, as amended from time to time. If you do not agree with the terms and conditions set forth in this Agreement, do not register for GRS Access.

Use of GRS Access

We authorize you to use GRS Access solely for purposes of transacting business with Great-West Life Group Retirement Services. We reserve the right to suspend any services provided under GRS Access for violating any of these terms and conditions. In order to use this site, you must have attained the minimum prescribed age in the jurisdiction in which you are resident to contract for the products and services.

Any information or transaction accessed, transmitted or performed through us, which is related to any other product or service, shall be subject to any terms, conditions or restrictions applicable to such product or service.

Use of Access ID and password

Your Access ID and password will constitute your electronic signature ("Electronic Signature") in your dealings with Great-West Life Group Retirement Services. You authorize Great-West Life Group Retirement Services to execute any instructions which are provided pursuant to your Electronic Signature. You acknowledge and agree that your Electronic Signature is the legal equivalent to your written, signed instructions.

You agree that the web pages you access shall constitute written documents and that clicking or otherwise electronically activating "accept", "register", "submit", "continue", "ok" or any other similar icons on such pages according to online instructions shall have the same legal effect as if you had signed and delivered hard copy versions of such documents to Great-West Life Group Retirement Services.

You agree to be liable for all uses of your Electronic Signature and you acknowledge that we shall not be required to verify the actual identity or authority of any user of your Electronic Signature. You further agree to be liable for any loss caused as a result of or in connection with, any use or unauthorized use of your Electronic Signature, including any transaction performed, or information obtained through such use, even without your knowledge or consent.

You agree to take appropriate security measures to protect the confidentiality of your Electronic Signature and to guard against misuse of your information. You will notify Great-West Life Group Retirement Services immediately should the confidentiality of your Access ID or password be in jeopardy or that there has been unauthorized use of your Electronic Signature.


All transaction records for GRS Access transactions are subject to verification and acceptance by us. Such records, whether electronic or otherwise shall be conclusive and binding on you for all purposes in the absence of clear proof that our records are incomplete or incorrect.


We may amend the content of this site and any or all of the services provided under the GRS Access service at any time, with or without notice to you. Any or all of such services may periodically be unavailable to you in order to allow for maintenance, updates or other reasonable causes, including causes beyond our control.

We may amend this Agreement at any time without prior notice to you. Any changes to this Agreement will be posted on this site from time to time. By accessing or using the GRS Access service, you agree to be bound by any such change.

Cancellation of GRS Access service

You may cancel your GRS Access service at any time by providing notice in writing or by electronic means to Great-West Life Group Retirement Services at least 30 days prior to the effective date of cancellation.

We may cancel any or all of the services provided by, or your access to, GRS Access at any time without notice to you. We will have no liability for any loss, damage or inconvenience that may result from cancellation.

Website terms of use

You agree to be bound by all of the terms and conditions on the Legal, copyright and trademark information page which terms and conditions are incorporated herein and form an integral part of this Agreement.


This Agreement shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein. You agree that any legal actions arising under this Agreement must be commenced in the courts of the Province of Ontario. 

If there is any inconsistency or conflict between the terms and conditions of this Agreement and those of any predecessor agreement that you may have entered into relating to any access method offered by us, this Agreement shall prevail.

This Agreement is binding on you, your heirs, executors, administrators, legal representatives, successors and assigns.

If any provision of this Agreement is determined to be invalid or unenforceable, everything else in this Agreement shall continue in full force and effect.

For more information

For more information concerning the terms and conditions of use of this site, or to request the authorization to reproduce or distribute the content of this site or any part, please contact:

Great-West Life Group Retirement Services
255 Dufferin Avenue
London, Ontario
N6A 4K1