GRS Access

Internet security

We recognize and respect the importance of information security. This Internet Security Statement covers the measures that Great-West Life takes to help secure your personal information. It’s subject to change without notice to you, as we remain always vigilant in protecting our systems and your information, so we recommend you regularly review GRS Access > About Us > Products & Services > Internet Security. This information is current as of Jan. 1, 2016.

Online transactions

If upon investigation, it was determined that a loss to an account was a result of a security incident that resulted from a failure of Great-West Life’s systems or infrastructure, Great-West Life will restore the account.

Should the loss be a result of a circumstance outside of Great-West Life’s control, each incident will be reviewed, investigated and decided upon based on its own merits.

There are a few steps Great-West Life requires to protect online accounts.

These steps include:

  • Pick a password that is unique and hard for others to guess. A strong password usually is 8 characters or longer and includes a combination of upper- and lower-case letters, numbers and a special character (like $ % # !). Avoid passwords such as family or pet names, birthdays, or words found in dictionaries.
  • Do not share or in any way make your password available to anyone. If you think anyone has had access to your password, change it immediately by signing in and updating the password in your online profile.
  • Report ALL breaches or suspected breaches to your account’s security to Great-West Life immediately.

Encryption

Encryption technology is designed to secure personal and confidential communications between your computer and Great-West Life servers, such that they are protected from being read by any third parties. This is achieved by scrambling communications so that they are unreadable by anyone other than Great-West Life or yourself. GRS Access supports 256-bit encryption and all previous modes (such as 128-bit encryption). You can verify that a Great-West Life website is encrypted by looking for the lock or key icon or other displayed indicators in your browser window, which is used by most browsers to indicate a secure connection.

Cookies

Cookies are small items of data that websites store in your browser. These data files contain information the site can use to track and organize the pages you have visited, and to gather information. Some Great-West Life websites use cookie technology to measure site activity and tailor information to fit your personal interests. This helps us deliver a superior website experience that is fast, secure and personalized. Your account/personal and security information is never contained in these cookies.

Time-outs and automatic logouts

GRS Access requires you to sign in using an Access ID and password. If your GRS Access session is idle for an extended period, you will be automatically logged out. This is to help protect your information from unintended access by a passerby or other people who use your computer.

Email fraud

Be cautious of email and websites purporting to represent a legitimate company and that ask you to provide confidential or financial information. It’s not Great-West Life’s practice to ask you to provide or confirm your user ID or password, or other confidential or financial information over email, unless it’s in response to an inquiry initiated by you. If you receive such a request, or have any concern about the validity of an email from Great-West Life, a website purporting to be a Great-West Life website or our online security, please notify us immediately at 1-800-724-3402 or grsnet@gwl.ca. Please attach any suspicious email in its original form, or in the case of a website please include the URL (address of the website) in your notification.

For information on various types of email fraud, visit Public Safety Canada’s website at www.getcybersafe.gc.ca/cnt/rsks/nln-ctvts/ml-en.aspx.

Security tips you can use

You can also contribute to the security of your information by following a few straightforward principles:

  • Pick a password that is unique and hard for others to guess. A strong password includes a combination of upper- and lower-case letters and numbers. Avoid passwords such as family or pet names, birthdays, or words found in dictionaries.
  • Memorize rather than write your password and don't tell it to anyone. Remember, no one from Great-West Life will ever call or email to ask for your password.
  • If you think anyone has had access to your password, change it immediately by signing in and updating the password in your online profile.
  • If you’re using a computer in a public place (such as an internet café or an open desk at work), ensure that no one can see you type in your password, sign out when you are finished using the site and clear the browser's cache.
  • Run current anti-virus and anti-spyware software on your computer. This helps ensure your computer is free of malicious programs, such as viruses, worms and spyware (software that collects and shares confidential information on your computer with a third party without your consent).
  • After using a Great-West Life application, clear your browser's cache and then close it. The cache is where a browser keeps copies of the web pages you’ve recently visited. By clearing it, you help ensure no one else can view these pages, including the next website you visit.
  • Keep your computer update to date with security updates by downloading them from its legitimate source.
  • Update your browser to the latest version to ensure it supports the latest security protocols.